Returns & Cancellations
Last Updated: 17 October 2026
At Mimi and Mo, we want every little purchase to bring happiness to your family. If you receive a product that is damaged, defective, incorrect, or not as described, we’re here to help. Please read our Returns & Cancellations Policy before placing an order.
1. Return Eligibility
You may request a return if:
You receive a damaged or defective product.
You receive an incorrect product, size, colour, or item compared with your confirmed order.
The product is significantly different from its description on our website.
Please contact us within 48 hours of delivery to report an issue. We may request photographs or a short video of the product and its packaging to help us assess your request.
Return eligibility will be assessed fairly and in accordance with applicable consumer protection laws.
2. Conditions for Returns
To help us process a return, please:
Keep the product unused and in its original condition, with tags and packaging intact where applicable.
Provide your order number and a description of the issue.
Share clear photographs or videos if requested.
Wait for our confirmation and return instructions before sending the product back.
Products that have been used, washed, damaged after delivery, or returned without prior authorisation may be ineligible for a voluntary return, subject to applicable law.
3. Non-Returnable Products
For hygiene and product-quality reasons, certain products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable law.
Any product-specific return exclusions will be clearly communicated before purchase. Nothing in this policy removes your statutory consumer rights.
4. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible using the contact details below.
Before dispatch: You may request cancellation. We will confirm whether the order can be cancelled.
After dispatch: Cancellation may no longer be possible. You may need to follow the applicable return process after delivery.
Cancelled by Mimi and Mo: If we cancel a paid order because of product unavailability or another valid reason, any refund due will be processed in accordance with applicable law.
Submitting a cancellation request does not automatically mean the cancellation has been approved. We will communicate the outcome to you.
5. Refunds
Once an eligible return or cancellation has been approved, we will inform you about the refund process.
Refunds for prepaid orders will generally be issued to the original payment method, where possible.
If the original payment method cannot receive the refund, we will coordinate an appropriate alternative with you.
Processing times may vary depending on the payment provider or bank.
Any refund due will be processed within the timeframe required by applicable law.
For cash-on-delivery orders, we will contact you to arrange an appropriate refund method if a refund is approved.
6. Return Shipping Charges
If the return is due to a damaged, defective, or incorrect product, Mimi and Mo will arrange or cover reasonable return shipping costs, as applicable.
For other return requests, any applicable return shipping charges will be communicated to you before the return is arranged and handled in accordance with applicable law.
Please do not send a product to us before receiving return instructions.
7. Damaged or Incorrect Orders
If your order arrives damaged or contains an incorrect item:
Contact us within 48 hours of delivery.
Share your order number and registered contact details.
Provide photographs or a short video showing the issue, if requested.
Follow the return or replacement instructions provided by our team.
Depending on the circumstances and product availability, we will work with you to arrange an appropriate resolution, such as a replacement, repair where applicable, or refund, in accordance with applicable law.
8. Exchanges
If you need a different size, colour, or product, please contact us to check availability.
Exchanges are subject to stock availability and our confirmation. If an exchange is not possible, we will explain the available options in accordance with our policies and applicable law.
9. How to Request a Return or Cancellation
Please contact our customer support team with the following details:
Your full name.
Order number.
Registered phone number or email address.
Reason for the return or cancellation.
Photographs or videos, if relevant.
Our team will review your request and guide you through the next steps.
10. Policy Updates
Mimi and Mo may update this policy to reflect changes in our business practices, products, or legal requirements. Any revised version will be published on this page with an updated date.
11. Contact Us
For return, refund, exchange, or cancellation enquiries, please contact us:
Brand: Mimi and Mo
Location: Trivandrum, Kerala, India
Email: contact@mimiando.com
Phone: +91 9562474341
Website: www.mimiandmo.com
Thank you for shopping with Mimi and Mo. We appreciate your trust and will do our best to make your shopping experience a happy one!
